How we work with you.

The agreement

These terms apply whenever SKVO Garment Care (“SKVO”, “we”) collects, cleans, restores, presses, stores or delivers a garment or item for you. Handing us a garment, or confirming a booking on WhatsApp, is acceptance of these terms. Business accounts are governed by their written agreement where it differs.

Quotes and prices

Prices on skvo.in are indicative and include GST. The exact price for your order is confirmed on WhatsApp before pickup, and the itemised receipt issued at intake matches that confirmation. Couture and embellished pieces are quoted after we have seen them, in photographs or in person.

If inspection at the atelier reveals work that was not visible at pickup — set stains, damage, or construction that needs hand work — we tell you and agree any change in price before proceeding. You may decline, in which case the garment is returned uncleaned at no charge beyond pickup and delivery if applicable.

Intake, photographs and declared value

Every garment is inspected and photographed at pickup and again at the atelier, and its existing condition — wear, marks, loose work, prior damage — is recorded against its tag. This record is the reference for our guarantee, and you may ask to see it at any time.

For high-value pieces we record a declared value with you at intake. The declared value sets the ceiling of any remedy under the guarantee. If no value is declared, the ceiling is ten times the cleaning charge for that item or ₹5,000, whichever is higher.

Care, methods and consent

We choose the process for each garment based on fibre, construction, embellishment and condition, and test any stain treatment on a hidden area first. Where a treatment carries a real risk to the garment, we ask for your consent before proceeding and record your answer.

Some stains cannot be removed safely; some fabrics and dyes react unpredictably despite correct care; embellishments and trims can fail because of how they were attached. We tell you before return about anything we could not do and any risk we chose not to take.

During our first months some couture and high-risk work is processed by a vetted partner atelier under our brand, our instructions and our quality check. These terms and the guarantee apply in full to that work.

The guarantee

If a garment is damaged or lost while in our care, we tell you first and make it right: professional repair where possible, otherwise compensation up to the declared value or the default ceiling above. The guarantee is backed by garment insurance and a dedicated reserve.

The guarantee does not cover: conditions recorded at intake; damage from a treatment you consented to after being told the risk; inherent weaknesses of the garment such as unstable dyes, perished elastic, dry-rotted silk or glued embellishments; manufacturer defects; or shrinkage and colour change on items whose care label we were asked to override. Claims must be raised within 48 hours of delivery so we can inspect the garment against its record.

Turnaround and delivery

Turnaround times on the site are typical, not promised, and run from intake at the atelier. Express service is available on most everyday pieces for the published add-on. Couture is never rushed. Deliveries are confirmed on WhatsApp; if no one is available at the agreed window we re-deliver on the next route at no charge, and after that at our standard delivery charge.

Inspect your garments at delivery. Pieces are returned in breathable bags or boxes; remove any plastic and hang or fold as advised before storing.

Payment

Payment is due at delivery by UPI or cash, unless you hold a business account with agreed terms. Garments may be held until payment is made.

Unclaimed garments

Garments not collected or accepted for delivery within 90 days of being ready, after reasonable attempts to reach you, may be donated or disposed of. Storage beyond 30 days may be charged at our published storage rate.

Liability

Our total liability for any order is limited to the remedy under the guarantee. We are not liable for indirect losses, or for items left in pockets and bags. Nothing in these terms limits liability that cannot be limited by law, and nothing removes your rights as a consumer under Indian law.

Law and disputes

These terms are governed by the laws of India. We try to resolve any dispute directly and quickly; message +91 99980 33366 or write to info@skvo.in. Failing that, the courts at Surat, Gujarat have jurisdiction.

Changes

We may update these terms; the version in force is the one published when your order was confirmed. Last updated 23 September 2026.

See also our privacy policy and the guarantee in full.